Frequently Asked Questions/Rules and Policies

Q: Why should I enroll my child in gymnastics?
A: At Oasis Gymnastics we believe that gymnastics is the root of all sports. When taught properly gymnastics can be the vehicle with which to develop lifelong fitness. Running, jumping, rolling, strength, and flexibility are the basic aspects of many sports. Gymnastics teaches balance, coordination, motor skills and determination!

Q: At what age can my child start gymnastics?
A: As soon as your child can walk, they can enroll in a parent tot gymnastics class. Children do class with a parent until they are 3 years old, then they may enroll in class by themselves.

Q: Can we do a trial class before enrolling?
A: We don’t offer trial classes due to our small class sizes and because it would be disruptive to our enrolled students. You are always welcome to come in and observe a class. You can see our schedule online and when you stop in, let the front desk know so that we can point out the class for you.

Q: What is your coach to student ratio?
A: For preschool classes we have a 1:6 ratio and for our recreational gymnastics classes, it is a 1:8 ratio.

Q: What should my child wear to class?
A: Girls should wear a leotard or shorts and a form fitting shirt. Hair needs to be tied back away from the face and only stud earrings are allowed, no other jewelry. Boys should wear shorts and a t-shirt. No socks or shoes are worn in the gym.

Q: Can I watch my child’s class?
A: Yes! We have a large viewing area for parents, siblings and visitors. Siblings are not allowed to be in the lobby unattended! Please supervise all children who are not in class, do not allow them to jump, climb or run around the lobby.

Parents accompanying a child into a Parent/Tot class (Just Getting Started or Tadpoles) must have another adult to attend to any siblings in the lobby as they are not allowed to sit in the lobby alone and are not allowed in the classroom during class.

Q: Do I have to stay during my child’s class?
A: For preschool aged students (3-5), parents MUST remain in the lobby in case your child needs to go to the restroom. For our recreational students (age 6 and up), you are welcome to leave as long as we have a phone number on file to reach you in case of emergency. Please drop off no earlier than 10 minutes and pick your child up promptly after class as we are not staffed to watch unattended children.

Q: Do I have to wait until the new month to enroll my child?
A: Enrollment for the next month starts on the 26th of the month. However, you are always welcome to start in the middle of a month as long as there is space in the class, tuition will be prorated.

Q: How do payments work?
A: We offer a convenient monthly tuition system. You can begin and end at your convenience. Your tuition will be paid automatically on a monthly basis, guaranteeing your child’s spot in class each month. All families must have a payment method on file (major credit, debit card or E-check) and future tuition will be withdrawn automatically from the card or checking account on file on the 25th day of the preceding month. If a class is full you may go on a wait list and we will call you as soon as space in the class opens up.

Example: August Tuition will run on Autopay on July 25th. For new students, your first month’s tuition will be prorated to the number of weeks that remain in that first month.

Q: Can I pay manually with another card, cash or a check?
A: Absolutely! We welcome your payment at any time – this can be done through the customer portal, at the front desk or over the phone. We accept all major credit cards, cash and personal checks. As long as you make your payment before the 25th of the month, your automatic payment will not occur as scheduled.

Q: What if my payment method declines?
A:If your payment is declined, we will contact you for an alternate method of payment. If payment is not made by the last day of the month – the student will be dropped and we cannot guarantee their spot back into class for the next month. Please note that there is a $25 fee for returned checks, including E-checks.

Q: How do I cancel my enrollment?
A: To cancel your enrollment - just access the Customer Portal (instructions below) or send an email to info@oasisgym.com no later than the 20th of the month to cancel your next month’s enrollment. For example if you plan on taking a break for the month of September, we will need notification by August 20th. Notification must be either through the parent portal or by sending an email to info@oasisgym.com, no verbal requests will be honored.  We will send you a confirmation that we have received your request to drop, so if you do not receive a confirmation email, please give us a call. There are no refunds once Autopay runs on the 25th. Please note that once a drop request has been processed, your student’s spot in class for the next month is no longer guaranteed.

Customer Portal Drop Instructions: 
1. Log into your Customer Portal Account.
2. Click “My Account”, you will see your students.
3. Click “Enrollments” tab under the student you would like to drop.
4. Click “DROP ENROLLMENT” and type in anything you think we should know
5. Click “Yes, Please Drop” button. A pop up will appear that says “Drop request has been submitted.”

Q: What happens if I forget to cancel enrollment before Autopay runs on the 25th?
A: While we cannot refund or prorate your account, we can cancel your registration immediately upon your notification so no additional payments are made for future months.

Q: Is there a registration fee?
A: Annual Registration Fee is due upon enrollment and every 12 months thereafter. It is $35 for the 1st student , $15 for the 2nd an 3rd student, Family Max. $65.00 annually. The registration fee is non-refundable. All currently enrolled students’ registration fee must be current to attend classes. This is required by our insurance carrier. Students who take private lessons must also have a current registration fee.

Q: What is your makeup policy?
A: Your tuition pays for your child’s spot in class on that day and time. As a courtesy, we offer ONE makeup per month in our designated makeup classes. Students must be currently enrolled to schedule and attend a makeup class. Makeups must be made up within the month that they are missed and are subject to space availability. Missed makeups cannot be made up. Please call to cancel your makeup class at least one day before the scheduled date if you cannot attend. Not applicable for students enrolled in the Advanced Rec class or Muscle Mania.  

Q: Do I get charged extra for long months and less for short months?
A:Oasis Gymnastics offers a year-long program based upon a 48-week calendar. Yes, there will be some months that have less than 4 weeks and others that offer more – but over the course of 12 months, your average is 4 weeks per month.

Q: What about Holiday Closures?
A: Good news! Since our tuition is based on a 48 week calendar, you no longer have to schedule a holiday makeup!

Q: Do you offer sibling or multi-class discounts?
A: Yes, we do! Only the 1st class pays full price. *Siblings receive a 20% discount and if your child takes more than one class, any additional classes receive a 20% discount.

*The sibling discount is only for siblings, it does not apply to cousins or extended family. 

Q: How will I know when my child is able to advance to the next level?

A: In the preschool program, students move up by age. You can move your child up after they have turned the minimum age for the next level. In our recreational program, students are moved up as soon as they have all the required skills needed to move to the next level. When they are ready for the next level, their coach will give them a Move Up Certificate. Please bring that to the front desk so that we can find a class for them to move to. If you have any questions about what your child needs to move to the next level, feel free to let the front desk know and we can let your child’s coach know that you would like to speak to them after class.

Q: What is the difference between gymnastics and tumbling?
A: In our Girls Gymnastics classes, they will learn skills on Vault, Bars, Beam and Floor. In our Boys Gymnastics classes they will learn skills on Vault, High Bar, Parallel Bars, Rings, Pommels and Floor. Our tumbling classes are co-ed and focus on tumbling skills only, using the floor and the tumble track.

Q: How old does my child need to be to attend a parent night out or camp?
A: Our parent night out events and camps are for children ages 3-12. Children MUST be 3 years old to attend and they must also be fully potty trained and able to use the restroom independently.

Business Hours:
Mon 10AM–12PM, 3–7PM
Tues 9–11:30AM, 3–7PM
Wed 1–7PM
Th 9–11:30AM, 2:30–7PM
Fri Closed
Sat 9AM–2PM
Sun Closed

Oasis Gymnastics & Sports Center
8643 W. Kelton Ln.
Suite #110
Peoria, AZ 85382

87th Avenue and Bell Rd.
West of the 101, on 87th Ave.,
just south of Bell Rd.
Behind the car dealerships

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